CHOICES continues to respond to the impact that the Covid-19 pandemic is having on our service. The on-going restrictions around the virus remain in place, preventing the charity from being able to deliver its usual service in a number of ways.

All counselling sessions continue to be delivered online or by telephone.

The current situation regarding the new strain of the virus suggests that we will not be able to return to face-to-face sessions for some time to come. Our exact return date will be regularly reviewed and revised in line with changing Government guidelines and restrictions.

Waiting for treatment

It will take time to bring our service back to the level it was at before the pandemic. This means that the waiting time has increased, and clients will need to wait longer for counselling than we would like. We realise that it may be very frustrating and disappointing not knowing how long you may have to wait for one-to-one counselling. We are doing everything we can to try and reduce this waiting time and thank you for your patience.

Contacting the office: please either email or call the office answerphone on 01223 358149. Messages left on the answerphone are checked daily.

Please remember to speak clearly and slowly as we are accessing these calls remotely and sometimes the sound quality is not great!

All post sent to the office is collected and sorted weekly.

These are challenging times for us all, but we will get through this together. We can all make a difference if we follow the government guidelines.

Victoria Stevenson Head of Services CHOICES.

If you need urgent support please contact your GP or call 111, option 2

The Samaritans can be reached 24 hours a day on 116 123 and Lifeline: the Cambridgeshire and Peterborough Mental Health Helpline on Freephone 0808 808 2121 between 9.00 am and 11.00 pm daily

Some useful websites for information and support:

Cambridgeshire and Peterborough Covid-19 Co-ordination Hub